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Praise Casino - Winnings not on balance

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Praise Casino Review.

Player's Complaint

Played on Jammin Jars on Saturday the first of May. After winning,not even a second later I was dropped out of the game. Never received the winnings and normally I should return to unfinished game. That moment the casino had some maintenance and casino was shut down the whole day. Now the casino is saying they are waiting for Push Gaming to update the game. This was 10 days ago. Still nothing and waiting for an answer.

Read the casino review

5 Responses

User icon
thepogg
May 10, 2021

Hi Tibbz81 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 21st of May let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
Tibbz81
May 14, 2021

Hi,

Just received the message that the bet had no winnings. This is not true, I won 79,.. and was dropped out before the winnings was added to my balance. After I was dropped out I could not enter any game on the casino anymore due to maintenance. Please contact Praise or Push gaming as this is unfair and there is something wrong with their system and Casino is unreliable

User icon
thepogg
May 23, 2021

Hi Tibbz81,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
May 29, 2021

Hi Tibbz81,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
June 6, 2021

Hi Tibbz81,

If we haven't heard from you by Friday the 18th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Tibbz81 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Any involved parties

May 10, 2021

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