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Praise Casino - Withdraw

Ruling

Found for the Casino - This player has received the maximum amount they are entitled to withdraw based on the terms of the bonus offer they claimed.

Read our Praise Casino Review.

Player's Complaint

Hello, i had the welcome Bonus free Spins and managed to win over 200€. In the terms it says the Max WIN is 200€, so after the wagering i got my Balance from like 250€ back to 200€ and thats Real money then. i managed to get it back then to 1800€ and did a withdraw. now they are saying the Max withdraw is 200€ but thats not right and its not saying anywhere in the terms. Its not non deposit free Spins. its the welcome Bonus free Spins and i did a deposit for them to get. I understand that my Balance got down to 200 after i wagered it. but then i can do whatever i want. And i won up again and there saying now its Maximum 200. Im so sad right now and im saying the truth. Please help me!

Read the casino review

1 Responses

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thepogg
May 9, 2021

Hi lilpeep - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have claimed a bonus with a maximum allowed win, the most that you will ever be able to withdraw from funds associated with this promotion is the maximum allowed win. You are certainly free to withdraw the €200 and deposit fresh funds if you wish to play on, but as long as you are playing with funds from derived from the promotion, the win cap applies.

Sorry we cannot be of more help.

ThePOGG

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Agreement

lilpeep consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Any involved parties

May 9, 2021

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