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Prism Casino - delay my withdrawal

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Prism Casino Review.

Player's Complaint

I request a payout of $2,436 on July 6. My account was verified and my payment details was approved. It has been more than their timeframe of 7 days and I still have not received my money.

Read the casino review

3 Responses

User icon
x091713x
July 27, 2021

This issue has been solved. Please closed this case. Thank u.

User icon
thepogg
July 27, 2021

Hi x091713x - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
July 27, 2021

Hi x091713x,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

x091713x consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Prism

July 24, 2021

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