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Prism – Didnt receive my winnings

Ruling

Found for the Casino - Prism Casino have provided sufficient evidence to demonstrate that this player has opened multiple accounts.

Read our Prism Casino Review.

Player's Complaint

I won 100 dollars and when i tried to withdraw it had me put in a form and my documents which i did and i waited the 5 days it said it would take and then i emaied their @ help and live chat with no avail. I got an auto message back from the help email that said id be contacted within another 5 days but still nothing. Same thing with dreams casino in which I won 104.00 USD

Read the casino review

2 Responses

ThePOGG
Aug 20, 2019

Hi tocrayz4u - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both negatively listed and who have been inconsistent in their response to complaints historically.

While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Aug 30, 2019

Prism Casino have provided sufficient evidence to demonstrate that this player has opened multiple accounts and claimed No Deposit Bonuses on each which is clearly prohibited by terms and conditions. As such we consider this complaint closed.

ThePOGG

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Agreement

tocrayz4u consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Prism

August 20, 2019