Prism - verification issues

Hi briewood32 - welcome to ThePOGG.com!

While I will make efforts to contact this operator I need you to understand from the start that this is an operator that is routinely non-responsive to complaints posted with this service, they are the most complained about operator this year and they've been Blacklisted for these reasons. In short it's unlikely we'll receive any response from them.

Nevertheless I will make efforts to contact them and see if we can get anything back for you.

Thanks,

ThePOGG

Hi briewood32, I've managed to speak to the operator about this issue. They've assured me that they genuinely have not received your verification documentation. What I need you to do is to resubmit your ID including the following 3 email addresses - [EDIT] - [EDIT] - [email protected] Use the subject "line attention: [EDIT]". When you do that we'll be able to confirm receipt of your documents at which point we can serve as 3rd party verification that the operator has received these files. Thanks, ThePOGG

Hi briewood32,

I've following up on the above? We can't move this issue forward until the operator has received your ID.

Thanks,

ThePOGG

Hi briewood32,

If we haven't heard from you by Friday the 12th of May I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

Hi briewood32,

If we haven't heard from you by Friday the 12th of May I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

Hello, I apologize I just saw this. Well, they are clearly lying as they confirmed with me that all of my documents have been received and are up to date. I will go ahead and do as you ask and send again to all three emails you have listed. Thank you so much for your assistance, from the bottom of my heart!!Awesome!! I will send them now. Thanks! [EDIT]

Hi briewood32,

Thanks for your email. You've only included a photo of the front of your driving license.

In all likelihood, this has been the problem to date. The operator will need a photo of the back of your license and a utility bill/bank statement issued within the last 3 months.

You may also have to provide proof of payment, but I'll look into that as/when the other documents have been provided.

Thanks,

ThePOGG

Thank you. A new email has been sent to all 3 recipients. With the back of my I.D. picture, and also picture of bank statement, which says on their site, and they have told me many times, is suffioient to a utility bill. Thank you again so much!

May I also add that 3 of the sister casinos have sent me emails that my documents have been received and approved. A while back ago. I never even sent these casinos stuff but I am guessing it is because they are all linked through email

Hi briewood32,

Having spoken to Prism casino my understanding is your ID's now been verified and a payment is being processed. I should have a tracking number for you sometime next week.

Thanks,

ThePOGG

Hi briewood32,

Your initial complaint is still open - you need to be logged in to view it.

The tracking number statement was a mis-understanding on my part, however that doesn't change the fact that the payment was not processed at the point we were told it would be. Given the group you're playing with this shouldn't really be a huge shock however. The internet is covered in complaints about the slow payment issues that are common place with this group.

I've spoken with the operator again and have been given assurances that the payment should be in your bank account by the end of next week.

Thanks,

ThePOGG

Hi briewood32,

Can you confirm receipt of your funds?

Thanks,

ThePOGG