Prism - verification issues
Ruling
Resolved - After a significant payment delay this player has now received their full balance from Prism. We consider this issue resolved.
Read our Prism Casino Review.
Player's Complaint
Hello. Today I received another email for the 5th time that my withdrawal was denied. I originally sent in all of my documentation on March 3, 2017 via fax and I receipts of this. Additionally, I have sent in all documentation required to them at both requested emails over 8 times!! Each time that I get denied I speak with a customer service rep and they apologize and give me the same reason for denial. Saying that my addresses dont match. So early on I resolved this by email several times, and have spoken on the phone with 5 seperate "managers" who verify that the information has been updated and I am good to go and should try my withdrawal again. They say they have been notes on my account. There is no issue with a bonus or coupon, it is only them lying to me repeatedly that my withdrawal will go through and promising me this, even promising speedy payment due to inconvenience. They have not once ever answered their listed customer service number. I leave messages to no avail. The only times I get to actually speak to anyone is when I demand to be called through the chat. They are all very kind in chat and on the phone, assuring me my payment will go through. Im beyond frustrated!!!!! What do I do? I have kept proof of every conversation Ive had with them on chat and on the phone, names, etc. Please help me!!
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Hi briewood32 - welcome to ThePOGG.com!
While I will make efforts to contact this operator I need you to understand from the start that this is an operator that is routinely non-responsive to complaints posted with this service, they are the most complained about operator this year and they've been Blacklisted for these reasons. In short it's unlikely we'll receive any response from them.
Nevertheless I will make efforts to contact them and see if we can get anything back for you.
Thanks,
ThePOGG