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Prism - Withdrawal remained pending

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Prism Casino Review.

Player's Complaint

My withdrawal is still pending after 7 days. [EDIT] from customer service told me it’ll only take 5 days. Now they are making bunch of excuses to stall time. This is the most ridiculous casino I’ve ever play.

Read the casino review

4 Responses

User icon
thepogg
October 16, 2021

Hi x091713x - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 29th of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
October 30, 2021

Hi x091713x,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
November 7, 2021

Hi x091713x,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 13, 2021

Hi x091713x,

If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

x091713x consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Prism

October 15, 2021

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