Propawin – confiscates my winnings
Found for the Player - Propawin would only provide a vague and uninformative response to this issue and despite admitting that this issue was caused by a mistake at their end would not accept responsibility for their mistake.
This complaint will result in the upcoming Propawin review being marked 'Not Recommeded'.
Maybe it was a stupid thing from me to trust these people again but I did anyway. On June 19th I was wondering why they blocked my account in the first place on May (because they never told me why) and thought it may be because I was at the time in Portugal. So I told them I am in my home country (Finland) now.
Soon after I received a reply that my propawin account is now unblocked so I can start using it again. So I made two separate 50 euro deposits, altogether 100 euros.
I won a little bit of money, mainly placing bets on live tennis games and the total balance on Thursday June 25th was 562.50 euros.
Suddenly my account is blocked again. I contacted them and got a reply:
Unfortunately it was not the reason it was blocked and unfortunately I did not notice that in your account description, your account has been closed, with no right no reopen it and possibility to play in our casino.
You have to wait for the decision from our payments department regarding this situation.
Your account has been closed according to paragraph 13.6 of Terms and Conditions.
Your Support Representative
Then I received another email from them:
Please be informed that we reviewed your account history and found that 5th of May 2015 you has been informed about your PropaWin.com account closing according to Terms & Conditions paragraph 13.6.
Please be informed that your account will remain closed in future. You are allowed to withdraw 100 EUR.
This is your deposits amount performed 19th of June 2015.
To me this looks like they intentionally re opened my account just to see if I lose my deposit, in which case they would have kept the money. But because I won, they blocked my account again.
If re opening my account really was a mistake, I don't think it's my mistake. Note that they never explained to me why my account was blocked in the first place, so I could only guess. That is also the reason why I contacted them on June 19th and asked them if they could reopen my account now that I am back in Finland.
Any help would be appreciated!
My username for propawin is [EDIT]
and email address [EDIT]
Read the casino review
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