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PWR Bet – Not processing withdrawals

Ruling

Resolved - This player has become non-responsive to our requests for updates. As such we assume that they've managed to resolve their issue without our assistance.

Read our PWR.Bet Casino Review.

Player's Complaint

I have deposited a total of £1100 into PWR bet over a period of time and recently they advised they were no longer trading in the UK but advised I can still withdraw. I processed the withdrawl for a total of £1279. I have had my account verified and all ID supplied and sent numerous emails with no response. The withdrawals were processed on the 14th and fear they will not actually pay out.

Read the casino review

4 Responses

ThePOGG
Sep 26, 2019

Hi bellathedog - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a little more time before looking for 3rd party intervention. With the recent issues that PWR Bet have experienced with their UK license it would not be unusual for payments to take a little longer than usual. If you haven't received your funds by Friday the 1th of October let us know and I'll follow-up with the operator for you.

As far as the safety of your funds - as EveryMatrix are in the process of trying to get their license reinstated they will still be complying with UK license requirements to keep player funds segregated.

Thanks,

ThePOGG

ThePOGG
Oct 11, 2019

Hi bellathedog,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Oct 21, 2019

Hi bellathedog,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Oct 29, 2019

Hi bellathedog,

If we haven't heard from you by Friday the 8th of November I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

bellathedog consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PWR Bet
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • EveryMatrix Software Ltd

September 25, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.