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Raging Bull - won't payout on a "No rules bonus"
Ruling
Found for the Player - Despite our repeated efforts to contact Raging Bull to discuss this issue we have received no response whatsoever from the operator.
Read our Raging Bull Casino Review.
Player's Complaint
I recently (31/03/2020) used a bonus code at Raging Bull Casino claiming to be a "No rules bonus" with no playthrough and no max payout. I tried to withdraw $200 from my casino account, to which it asked me for proof of identification. I had my I.D authenticated through the service Raging Bull directed me to use, my withdrawal request was immediately denied. I attempted withdrawal again on 05/04/2020, I also sent an email to query WHY I wasn't able to withdraw my winnings, I got no reply from them. No surprises there.
I have just checked my email and found another withdrawal request has been denied. In between these requests I tried to live chat with their customer service about the issue they offered me a code for a bonus chip which would have invalidated my winnings!! I am extremely dissatisfied with all of this and shocked that the staff would stoop to that level to stiff me out of my winnings!
I have the chat transcript as well as the request denied emails.
3 Responses
My fingers are firmly crossed, they shouldn't be allowed to get away with ripping so many people off. I appreciate any help you are able to provide
Hi AussieMiss,
Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
AussieMiss consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Raging Bull
- Audeo N.V
April 9, 2020
Hi aussiemiss - welcome to ThePOGG.com!
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG