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RajahBet – Locked account

Ruling

Resolved - This player has received their full payment from RajahBet. Unfortunately, and in keeping with our experience of other Plus5 operators, RajahBet were completely unresponsive to this complaint and payment was only received after their regulator was involved.

Read our Rajah Bet Casino Review.

Player's Complaint

Hello,

I wondered if you can help me with a problem I have with Rajahbet. About 48 hours ago I signed up for Rajahbet through your site.

I deposited 50 euro and was given the 100% casino bonus they advertise on their site. I immediately played some slots and got my balance over 300 euro. I then hit some complimentary spins which were good to me and my balance jumped up to approximately 950 euro. I played a couple more spins and I was suddenly disconnected from the game and a message appeared saying my account has been disabled. I logged out of the account and then tried to reenter and I received the following message : "This account has been temporarily frozen due to an unusual transaction which needs to be investigated. Do not worry, customer support will be in contact shortly . " At the time I was disconnected my balance was 942 euro and I believe I had completed 1710 of the 2000 wagering on the bonus.

I have attempted to contact them by email three times but they will not respond. Every time I try and log in I get the same error message.My username at Rajahbet is [EDIT] and my email is [EDIT]

cheers,

[EDIT]

Read the casino review

7 Responses

ThePOGG
Jul 10, 2015

Hi Maximus - welcome to ThePOGG.com!

I'll contact RajahBet and see what I can find out for you.

Thanks,

ThePOGG

ThePOGG
Jul 13, 2015

Hi Maximus,

Thanks for letting me know that RajahBet have unlocked your account. I haven't had anything back from them yet so I would presume this is unrelated to my attempts to contact them.

I'm going to hold this complaint open until you've received your funds to ensure there are no further problems. If you could let me know when your withdrawal comes through I'd appreciate it.

Thanks,

ThePOGG

ThePOGG
Jul 20, 2015

Hi Maximus,

Have you received your withdrawal from RajahBet?

Thanks,

ThePOGG

ThePOGG
Jul 22, 2015

Hi Maximus,

Can I asked that you send an email to both support@rajahbet.com and enquiries@plus-five.com and CC webmaster@thepogg.com, asking them to confirm receipt of your documentation.

Thanks,

ThePOGG

ThePOGG
Aug 07, 2015

Hi Maximus,

I'm disappointed to say that I've had no response to any of the emails that either of us has sent. As such there's only one viable option and that's to contact RajahBet's regulator the MGA (http://www.mga.org.mt/support/online-gaming-support/).

Please ensure to give explicit permission for the MGA to discuss your case with a representative of ThePOGG.com.

Thanks,

ThePOGG

ThePOGG
Aug 14, 2015

Hi Maximus,

Just to pass on information - I have confirmed with the MGA that they have received your complaint. The operator now has 21 days to offer a response.

Thanks,

ThePOGG

ThePOGG
Aug 17, 2015

Hi Maximum,

Thank you for letting us know you've received your payment. I'm going to close this complaint as 'Resolved', however RajahBet's status will be changed to 'Not Recommended'.

ThePOGG

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