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Ramses Gold – Missing withdrawal funds

Ruling

Found for the Player - As has become standard for Ramses Gold we have received no response what-so-ever to our repeated attempts to discuss this player's issue with them.

Read our Ramses Gold Casino Review.

Player's Complaint

Hi, I have rightfully won €600 playing with no bonus money. I sent off documents for verification and received an email to say they had been accepted. Then I was asked to fill another form out which I did. I have since heard nothing. I have sent both their finance team and support team emails and I am not receiving any replies. My withdrawal was still pending. I have just tried logging into my account and they have now blocked me. How can I go about this?

Read the casino review

3 Responses

ThePOGG
May 01, 2018

Hi mccro20 - welcome to ThePOGG.com!

Before we go any further I need to make you aware that Ramses Gold are Blacklisted at this site and have historically been non-responsive to complaints submitted to this service.

Alongside this, as a UK player you should only be playing with operators that have a UKGC license. Ramses Gold do not have a UKGC license and as such are break UK law by allowing you to play.

We will contact the operator and see what we can find out for you but the chances that we'll be able to do anything to help are very low.

Thanks,

ThePOGG

mccro20
May 04, 2018

Just as an update. They unblocked me and have now reduced my winnings to €223. I have sent them additional documents which they required and now they have blocked my emails.

ThePOGG
Jun 01, 2018

Hi mccro20,

After repeated efforts to communicate with Ramses Gold about this issue we've received no response what-so-ever. Unfortunately I have no reasonable expectation of this situation changing in the foreseeable future.

Sorry we could not be of further help!

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.