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Ramses Gold – self-exclusion

Ruling

Found for the Player - As is standard for the Game Tech Group, Ramses Gold casino have offered no response what-so-ever to this complaint.

Read our Ramses Gold Casino Review.

Player's Complaint

Member for a few months. I have requested separately to set deposit limits, close account and self exclude all of which have been ignored by the customer support. I want to end my relationship with this casino, can you help?

Read the casino review

3 Responses

ThePOGG
Mar 19, 2018

Hi Greengg - welcome to ThePOGG.com!

Firstly I need to make you aware that Ramses Gold do not hold a UKGC license and are breaking UK law when they accept your play. You should only be playing with UK licensed operators!

Secondly, Ramses Gold hold what we view as a very weak gambling license. They are not required to protect players in the same way as UK licensed operator are and will not offer the same tools and services to help vulnerable player.

Thirdly, Ramses Gold are part of a group that are routinely non-responsive to complaints posted at this site, so they are very unlikely to respond to this complaint.

Finally, here's what we can do to help - we are just setting up a free tool to help problem gamblers restrict themselves from accessing online gambling sites. The tool is still in its 'beta' testing version and we only have the Windows version live right now (but the others Mac/Linux/Android/iOS/Windows Mobile should be available in the next few weeks), but I have ensured that it can block RamsesGold.com. If you want to download this tool it should stop you accessing this operator's website (alongside thousands of other gambling sites!!) You can find it at BetBlocker.org.

I'll contact the operator and let you know what we hear.

Thanks,

ThePOGG

Greengg
Mar 19, 2018

Thanks. I will definitely use the tool for android when it is ready and look forward to the next update from you re my self exclusion.

ThePOGG
Apr 20, 2018

Hi Greengg,

Unfortunately after repeated efforts to communicate with the operator about this issue we've had no response what-so-ever. At this point I have no reasonable expectation of this situation changing. As such I'm afraid there's nothing we can do.

I'm sorry we cannot be of more help!

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.