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Ramses Gold – Withdrawal delay

Ruling

Found for the Player - As is standard from this operator, Ramses Gold have offered no response what-so-ever to this complaint.

Read our Ramses Gold Casino Review.

Player's Complaint

Hello I have been waiting since the 28th December 2018 for my withdrawal to be processed of €530. I have deposited a lot of money to this casino and I want my winnings. I have sent all my ID documents and have not heard from them since. I keep asking for help on the online chat and they just keep telling me to wait until I get an email! I think I’ve waited long enough. Please help

Read the casino review

2 Responses

ThePOGG
Jan 17, 2019

Hi ploppette91 - welcome to ThePOGG.com!

Before we go any further I need to make you aware that Ramses Gold are Blacklisted at this site and have historically been non-responsive to complaints submitted to this service.

Alongside this, as a UK player you should only be playing with operators that have a UKGC license. Ramses Gold do not have a UKGC license and as such are break UK law by allowing you to play.

We will contact the operator and see what we can find out for you but the chances that we'll be able to do anything to help are very low.

Thanks,

ThePOGG

ThePOGG
Feb 15, 2019

Hi ploppette91,

Unfortunately after repeated efforts to contact Ramses Gold to discuss this issue we have received no response what-so-ever. I have not reasonable expectation of this situation changing.

All we can suggest at this point is contacting Ramses Gold's regulator Curacao eGaming, but I need to be clear that we've yet to see this regulator actually help any player we've referred to them.

Sorry we could not be of more help!

ThePOGG

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Agreement

ploppette91 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ramses Gold
  • Curacao eGaming
  • Game Tech Group N.V.

January 15, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.