React - Closed my account, took away my money

Hi vanessa - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi vanessa,

I've spoken to the operator about this issue and unfortunately there's nothing we can do to help you.

You agreed to certain terms and conditions when registering with the operator, the relevant one in this case being:

"5.1. You warrant that:

5.1.2. The details supplied when opening your Account are correct"

The operator has provided email communications sent by you demonstrating that you knowingly entered an incorrect date of birth at point of registration. That being the case there has been a clear breach of terms here and the operator are within their rights to close your account and void all transactions that occurred on it.

Deposits have been returned. Given the breach of terms there's no grounds for us to argue for further payment.

Sorry we cannot be of further help.

ThePOGG

Hey!

It must have been a mistake. I mean I did not really think that this could have such consequences, I chose the date randomly. I did not think that this could be a serious problem...

However I tried to fix this after the registration. I now remmber i did it. The casino then let me know that the date was set right. This was in September, after that I just forgot about this, I thought that this is not a big issue. But what I mean I tried to fix my date of birth and have the email from casino saying that they fxed it. I will send my corespondence to you as a confirmation.

Hi Vanessa,

Thank you for your email. That does make a significant difference.

I'll revert to the operator for further discussion.

Thanks,

ThePOGG

Hi Vanessa,

I've spoken to the operator again and they've managed to locate the email chain where you tried to correct your DoB. A clerical issue resulted in that not being actioned correctly. In light of this they have decided to pay your balance and have asked me to offer their apologies for this situation.

If you could keep you eyes on your account and let us know when your funds arrive we'd appreciate it.

Thanks,

ThePOGG

Thanks!

As soon as I get my money will write here.

Hi Vanessa,

Have you received your funds?

Thanks,

ThePOGG

Hi Vanessa,

If we haven't heard from you by Friday the 22nd of February I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

Hey!

I got my momey!

Thanks for your assistance!

All the best,

Vanessa