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Red Ping – said I was a bonus abuser so they didn’t pay me my 5k win took every penny left me nothing

Ruling

Resolved - A misunderstanding has been cleared up and both RedPing.Win and the submitting complainant have confirmed that this issue has now been resolved.

Read our RedPing.Win Casino Review.

Player's Complaint

used a bonus from an email I got from redping the bonus worked

got a very lucky win of 5k on a .50 bet its unreal completed the wager felt amazing my biggest win and cash out ever

I've made a couple deposits and withdrawal on this site they have all my info etc but haven't played there in around 8 months

withdrawal 4k the max idebt can take waited checked my email every hour couldn't sleep was such a great win then around 5am I checked the account and poof all gone I honestly almost had a heart attack it really felt like robbery they told me and sent me the bonus rules but made no sense I haven played on on the site in almost a year theres no way I've abused any bonuses or withdrawled more than I deposited I honestly think something off here they saw the size of the win and made sure they can keep it in anyway and obviously what can I do in Montreal Canada when this office is prob on a island somewhere

and I've had this situation with other casinos before BUT ! when I made the deposit I don't get the bonus then I go on chat support and they tell me why this is out of nowhere the bonus worked I completed the wager after hours of playing just so unorganized on their part I can't stomach this

how can they treat a client like this

I definitely want to warn other players about this site and what they do cuz any other site would not have let the person get the bonus in the first place if they're abusing bonuses or wtv they call it

it just really unreal whats going on

I definitely deserve that win and cash out without being penalized for some crazy action called bonus abuser

makes me sick to even think go going back online now in general

please can you help me out here I know I'm in the right

Thank you so much

Read the casino review

10 Responses

ThePOGG
Oct 24, 2019

Hi mtljesse - welcome to ThePOGG.com!

Exactly what reason did the operator give for declining to pay you?

Thanks,

ThePOGG

ThePOGG
Oct 30, 2019

Hi mtljesse,

I've spoken to RedPing.Win and my understanding is that your balance will be returned. Could you check your account and confirm when you have your funds?

Thanks,

ThePOGG

mtljesse
Oct 31, 2019

im Still waiting for RedPing.Win to return my balance to me
ill let you guys know if it ever comes

what you do for the community
means a ton to all of us
thank you thepogg

ThePOGG
Nov 01, 2019

Hi mtljesse,

It may take a few days for the credit to be actions. If you haven't received your funds by the 15th let us know and I'll get back in contact with the operator.

Thanks,

ThePOGG

mtljesse
Nov 01, 2019

thanks again ThePogg
keep you posted !

ThePOGG
Nov 15, 2019

Hi mtljesse,

Have you received your funds?

Thanks,

ThePOGG

mtljesse
Nov 15, 2019

Hi ThePogg
Sad to say no I haven't receive my funds yet
no 5k account at 0

mtljesse
Nov 18, 2019

Hi ThePogg
was wondering whats going on now ?
and whats the next step getting my funds back ?
thank you

mtljesse
Nov 21, 2019

THANK YOU SO SO SO MUCH the ThePogg !!!!
im speechless
been checking my RedPing account every morning and every night to see if my funds were returned
when I saw an email from RedPing this morning to tell me that my balance was returned I think I woke up the whole condo building from my cheer lol
you guys do so much for the commuity making it a better safer and always fair play
thanks again and again
you guys are amazing !!!!!!!
take care :))

ThePOGG
Nov 26, 2019

Hi mtljesse,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

mtljesse consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Red Ping
  • Curacao eGaming
  • Direx N.V.

October 23, 2019