ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Red Rose - Withdrawal rejected

Ruling

Found for the Player - Our understanding is that imposing maximum bet terms on non-bonus play breaches EU consumer law, but having discussed this issue with this group previously they will not change their position.

Read our Red Rose Casino Review.

Player's Complaint

Deposited €20 had no bonus attached, Done a €6 blackjack buy then played slots buying bonus buys all with raw cash won €2200. Send id in as requested also completed telephone verification. To have my withdrawal rejected for betting more than 30% of raw deposit amount

Read the casino review

3 Responses

thepogg
June 29, 2021

Hi Cribby1707 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Red Rose Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately there is nothing we can do to help you in this instance. This group of operators apply maximum bet limits to non-bonus play. Our understanding is that this practice would be non-compliant with EU consumer law, but having discussed this issue on several occasions with this group I can say with confidence that they will not change their position.

Sorry we cannot be of more help.

ThePOGG

Cribby1707
June 30, 2021

So why did you accept this complaint to instantly tell me there’s nothing you can do?

thepogg
July 4, 2021

Hi Cribby1707,

Your complaint raises a valid point and as such we are not rejecting it. At the same time neither can we do anything to assist you.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

Cribby1707 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Red Rose
  • Prism Marketing

June 29, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.