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Redbet – delayed cashout (2 weeks)

Ruling

Resolved - Player has received their funds from Redbet Casino less a small bank charge. We consider this issue Resolved.

Read our Redbet Casino Review.

Player's Complaint

March 27 made a deposit of 20 eur in this casino. Won and decided to cashout. cashout Did not happen. to the fact that my Mastercard of the Russian bank for some reason does not accept payment, the money returned to the casino.

Further, I decided to make a deposit with a Neteller for the purpose of cachout. This I did on March 29. On March 30, the payment was declined and it was requested to verify the account. During the 24 hour Passed the verification (I think it's great)

Then again I make cachout on Neteller. It was canceled again. Without explaining the reason and say, that I can cashout only to my bank account, through the Trustly system. But unfortunately I can not cashout through this system because it requires the IBAN bank code, and in Russia banks do not have it.

On April 1, I contact the support Redbet and explain to them my situation. Support said that, I would discard the details of my bank account in the finance department, and they will make the withdrawal manually. On SWIFT moneytranfer.

----

On April 4, the financial department of the casino responded to my email:

"Hello [EDIT],

Please note that we have opted to make a manual payout to send the remaining funds on your Redbet account (current balance: €154.46) to the bank account you have verified.

Do note that this process may take up to 5 work days to complete on our end.

We apologize for the inconvenience caused and thank you for your kind cooperation!

Best wishes,

[EDIT] "

Today is April 11, and I'm writing a complaint about delayed the cachout. And the money, as before, i have on the casino account.

Since my deposit and winnings, it's been two weeks already. It seems to me, that for a casino with a good reputation it is not acceptable

Read the casino review

2 Responses

ThePOGG
Apr 11, 2017

Hi constantinno - welcome to ThePOGG.com!

Going by the dates you gave, today (the 11th) would be the 5th working day after the 4th. I think you need to given them the full duration they quoted then contact them to discuss if you don't receive the funds today before escalating this to 3rd party mediation.

We look forward to hearing from you if you do not receive your funds.

Thanks,

ThePOGG

constantinno
Apr 13, 2017

the money was credited to my Bank account, but I realized my Bank took the Commission 9 Euro. I would like to review

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