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Redbet – I did’t get a bonus

Ruling

Resolved - This issue was caused by an expired bonus and a change in staffing. The player has now received their bonus from Redbet Casino.

Read our Redbet Casino Review.

Player's Complaint

I didn't get the 150% bonus after I deposited 100. Can you ask them to give it to me?

Read the casino review

6 Responses

ThePOGG
May 30, 2017

Hi bitbit83 - welcome to ThePOGG.com!

Before we go any further - did you sign-up via links on this site?

Thanks,

ThePOGG

bitbit83
Jun 05, 2017

Yes, I did through your link.

ThePOGG
Jun 06, 2017

Hi bitbit83,

Thanks for the response. Yes there appear to be some issues with this bonus that we're trying to get resolved with the operator. I'll update you as soon as I can.

Thanks,

ThePOGG

ThePOGG
Jun 12, 2017

Hi bitbit83,

Firstly apologies for the delays in getting this issue. Redbet have changed their backend platform and gone through some major staffing changes over the last couple of months which significantly delayed the complaint management process.

I've been informed by Redbet that as you've already used the standard Welcome bonus they can't credit our bonus as well. In form of compensation they've added and additional 100 free spins on Starburst to your account.

If you could confirm that you've received your free spins I'd appreciate it.

Thanks,

ThePOGG

ThePOGG
Jun 19, 2017

Hi bitbit83,

Can you confirm you've received your bonus?

Thanks,

ThePOGG

ThePOGG
Jun 28, 2017

Hi bitbit83,

If we haven't heard from you by Friday the 7th of July I'll assume you've received your bonus and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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