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RedBet – No withdrawl because Bonus was used on a casino of the same brand

Ruling

Resolved - The term at Redbet stating that you cannot claim sign-up bonuses at multiple properties within their group failed to define which properties are in their group. As such Redbet have paid the player's winnings and will be updating their terms and conditions.

Read our Redbet Casino Review.

Player's Complaint

Hi,

I deposited €30 on RedBet and got a Bonus of €30 Euros.

After playing a while and fulfilling the requirements for the Bonus I withdraw €600.

The next day I got an email regarding point 7.1 of there terms & conditions:

7.10 Gaming Operator reserves the right to void bonuses and winnings if the Player or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sports betting and casino bonuses.

My winnings got confiscated and my €30 deposit was restored.

My complaint to there support was declined.

This is not acceptable. They take your deposit, grant you a bonus and in case your winning your winnings get confiscated because you have used a bonus on another casino of there brand?

How should I know as an ordinary guy which casinos belong to which brand? I think they should point this out clearly at the deposit, not after you have won some money.

Now I lost €600.

Read the casino review

6 Responses

ThePOGG
Mar 25, 2015

Hi sveni4u - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me with your username and email address at Redbet casino.

Thanks,

ThePOGG

sveni4u
Mar 25, 2015

[EDIT]
[EDIT]

ThePOGG
Mar 27, 2015

Hi sveni4u,

I've spoken to Redbet regarding this issue and they're going to recredit the €570 to your account. The specific issue here is that while the term does restrict players from taking sign-up bonuses at multiple casinos in this group, they don't list which brands are part of the group so you can't be expected to know that. Redbet will be updating their terms and conditions to address this.

Please let me know when you've received your funds.

Thanks,

ThePOGG

sveni4u
Mar 28, 2015

Hi,

the money is visible at redbet. I´m trying now to withdraw it. I keep you informed.

Thanks

sveni4u
Mar 29, 2015

The money was transfered to my e-wallet. Everything is fine. You can close this complaint. Thank you for your help. Couldn´t have done that without you.

ThePOGG
Mar 30, 2015

Hi sveni4u,

Thanks for the update and I'm glad to hear you received your funds.

I consider this complaint Resolved.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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