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RedFlush - Account locked / casino not responsive

Ruling

Resolved - Due to some additional security checks this player's payment was delayed. The checks have been completed and Red Flush have paid the player in full.

Read our RedFlush Casino Review.

Player's Complaint

Hello,

I joined RedFlush casino about 2 months ago and turned my deposit of 200 euros to about 6000 euros. I have requested a withdrawal and after submitting my documents, I received about 3000 euros. After that, my account was locked. Customer service told me that more documents (which I promptly submitted) and that more checks are needed. Since then, I have been enquiring customer service about my account on regular basis, but I failed to receive any meaningful answers as customer service keeps repeating that the security department is looking into it and it might take additional 48 hours.

My username is [EDIT] and my registered email is [EDIT].

Best,

[EDIT]

Read the casino review

2 Responses

User icon
ThePOGG
March 7, 2016

Hi lepsak007 - welcome to ThePOGG.com!

I'll contact RedFlush and see what I can find out.

Thanks,

ThePOGG

User icon
ThePOGG
March 7, 2016

Hi lepsak007,

I've heard from RedFlush. Due to some irregularities over a number of accounts they had to run some additional security checks that took a little longer than usual. They've now concluded those security checks and your account has been re-opened. You're free to withdraw your remaining balance at any time.

If you could confirm when you receive your funds I'd appreciate it.

All the best,

ThePOGG

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lepsak007 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 7, 2016

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