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Rembrandt - Part of my winnings at were voided

Ruling

Resolved - The player has received their funds so this case is considered resolved. However the terms that have come to light are very worrying. As such this group of operators will be move to Not Recommended status as long as they are carrying these policies.

Read our Rembrandt Casino Review.

Player's Complaint

Hello!

I had a confusing situation at Rembrandt Casino recently and looking for help.

I've joined the casino in June and claimed a Welcome Bonus. I got lucky and had a win. After completing wagering requirements I requested a withdrawal of 2702 EUR. Due to casino limitations and procedures I managed to withdraw only 2000 EUR in two transactions. Remaining 702 EUR were voided by casino due to "long period of inactivity". I contacted the support with hope to resolve this situation. I explained them that it is not my fault that it takes so much time for them to complete all the necessary procedures. I also explained that as far as this was my first experience at Rembrandt casino, I wanted to make sure it was fair before continue playing, and long time verification took raised my concerns. In the end casino is refusing to pay the remaining part of my winnings.

I will appreciate any help!

Regards,

[EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
December 29, 2017

Hi Michelangelo - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 5, 2018

Hi Michelangelo,

Rembrandt casino have informed us that the delays in payments have been due to a variety of terms they have in place that require the player to place a bet at least once in every 30 day period and deposit at least once in every 90 day period. They operator claims that these are anti-money laundering measures. To be clear we can see no AML benefits to these policies but can see how they would force additional play from players who won any substantial amount. We strongly disagree with these policies.

The operator informs me that you've met these criteria and that your latest withdrawal has now been released. I'd appreciate it if you could confirm when you've received your funds.

Thanks,

ThePOGG

User icon
Michelangelo
January 12, 2018

Hi!

I would like to confirm that I have received the funds.

I am extremely thankful for Your help in resolving this situation!

Regards,

Michelangelo

User icon
ThePOGG
January 15, 2018

Hi Michelangelo,

Thank you for confirming you've received your funds. It is appreciated!!

ThePOGG

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Agreement

Michelangelo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 29, 2017

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