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Retro Casino - Withdrawal Issue
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
Read our Retro Casino Review.
Player's Complaint
Hi,
Made a withdrawal claim on 03 May 2021 for €5000. I have been through document and phone verification. Driver's licence, bank screenshot and utility bill.
I have chased the withdrawal several times to be told soon and to wait. The tone and flow of the conversations have been less than encouraging and honestly I'm concerned the £1500 I have used to deposit since the new year is basically fraud.
4 Responses
Hiya,
Thanks for taking the time to reply. I wasn't sure what a reasonable timeframe was and the answers from support of "wait" and "soon" did not fill me with confidence.
Admittedly the type of casinos I can register to do not have the best reputation, I have been burned by crazyno previously for €8000
Hi All,
payment received, sorry for wasting your time.
Hi ptothey,
Not at all! Thanks for letting us know - it is appreciated :)
ThePOGG
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Agreement
ptothey consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Retro Casino
- Prism Marketing
May 11, 2021
Hi ptothey - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 21st of May let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG