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Retro Casino - Withdrawal
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Retro Casino Review.
Player's Complaint
I have had my withdrawal agreed by management but still waiting for payment it's been over 5 business days not including weekends since I had email telling me my payment has been approved but no payment so far. Also the casino takes ages with getting your withdrawal approved I have also got 450 euros which has been waiting for approval for 3 days. The staff on customer service are not helpful and quite abrubt advising me i will get paid.. But not giving any time scales. I have also written an email of complaint.
4 Responses
Hi fizzyginger,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi fizzyginger,
I'm following-up on the above?
Thanks,
ThePOGG
Hi fizzyginger,
If we haven't heard from you by Friday the 22nd of January I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
Fizzyginger consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Retro Casino
- Prism Marketing
December 9, 2020
Hi fizzyginger - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 25th of December let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG