unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
[X] Close this form and return to site

Rey 8 – Non payment and rogue behaviour

Ruling

Rey 8 casino changed their name to Planet Kings and appear to have failed to return a player's funds in the process. They were completely unresponsive when we tried to contact them about this issue.

Player's Complaint

During last summer I was playing in a Playtech casino named Rey8. I made 2 withdrawals, one at the end of May for £800 and one a few months later for approximately £1500.

A notarized ID to Paragon in the Philippines was requested and duly sent by registered delivery. They claimed it never arrived and Royal Mail tracking is only able to track it to the country and not to the door. I had no choice but to give them the benefit of the doubt and prepared and sent another one. Again they denied receiving it but I finally got one of the support team to personally make it his job to find it. I think I hassled him so much he did this for me and confirmed they had it and it was verified. This was played out over several months and with this confirmation I withdrew the balance which was approximately £1500.

Again they asked for a notarized ID and I kept telling them they had it. It was very tedious going over the whole story time and time again.

The next thing to happen was Rey8 telling me they are changing their name to Planetkings casino which they did. So all my historic transactions can no longer be found in the new casino, hence my approximation of the second withdrawal.

They do not reply to emails any more but I know they still receive them. The same names were in the web-site chat pop-up for some time but they only ever said they will pass it on to the management team. Now the chat on the web-site is never manned and the chat within Planetkings casino itself is met with denial of any knowledge of the situation.

Rey8's web-site implied they were licensed in Curacao, I contacting [email protected] who said:

Thank you for your message.

We do not provide licensing for this brand. Perhaps you can contact the management company of Brunello B.V. which is listed as eMoore: Stefan Sluijter [email protected] may be a person to start with for further assistance

I dont know what roll Stefan has, maybe just an employee.

My account number at Rey8 is [REMOVED} and at Planetkings is [REMOVED].

Please don't publish any details like name or account numbers.

Kind regards

[REMOVED].

Read the casino review

2 Responses

ThePOGG
Jan 24, 2013

Hi FAVOX,

Could you forward on the email correspondence where Rey8 confirmed receipt of your Notarized ID and also the correspondence with Curacao eGaming to this address - [email protected]?

Thanks

ThePOGG

ThePOGG
Jan 31, 2013

At this stage we here at ThePOGG.com would like to make it completely clear that we have gone to great length to get a response from Rey8/Planet Kings with no success.

We have emailed the customer services department of both casinos on multiple occasions, tried the live chat facilities (which both automatically shut down when the question was submitted) and even gone so far as to get a contact email address for one of their affiliate managers and contact them directly without any response what-so-ever.

Given the lengths we've gone to we have no choice but to assume that Rey8/Planet Kings are aware of this complaint and choosing not to engage with the mediation process. As such we are left with no choice but to find in favour of the player and encourage players to avoid these venues - regardless of the issue at hand, the lack of communication that has been highlighted here is very worrying.

We will forward this report onto all available contact methods and if Rey8/Planet Kings wish to discuss this at a later date they can contact us at [email protected]

Recommended Casinos

PLAY
Trada
10 / 10
REVIEW
PLAY
Yeti
10 / 10
REVIEW
PLAY
Yako
10 / 10
REVIEW
PLAY
All British
10 / 10
REVIEW
PLAY
CasinoCasino
9.9 / 10
REVIEW
High Roller Casinos

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.