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Rich Casino - Never again

Ruling

Resolved - We've repeatedly requested that this player provide more information about their complaint without receiving any response. We assume that the player has managed to resolve their issue without our intervention.

Read our Rich Casino Review.

Player's Complaint

I opened my accounts on different casinos and signed up to casino rewards, I have many accounts apparently, due to ( I have just found out ) that my accounts were blocked, so I opened another one, funds have gone from my accounts, I have questioned this many times and was told they did not have the accounts in question, I have resigned up again and now all my accounts are closed and only the new one that I have opened is present, I didn't know you could make a complaint and I didn't know who to go to, I seen this on my email, and decided to do something about it, this has been ongoing for 12 months or so, I know I have lost heaps of money, for instance with rich casino I had over $1500 in my account I took screen shots and asked them where my money had gone, this happened x2 I think I still have the screen shots but unsure and both times my money went from my account, and I could not get back in ...so I haven't played there since , I tried to speak to them numerous times and they didn't have any record of my winnings, but I sent them a screen shot and it had the date, time etc....this happened on the 9 june 2017, the reason I know this one is because it was my wedding night and my husband went to sleep, so I logged on, and I had heaps of money there, and I had deposited, this has now happened with casino rewards, and royal vegas, jackpot city, ...I was absolutely outraged, and I let them know it ....

if you can fix this I would be forever grateful, because I am sick of being ripped off by these places, my husband has accounts now that I have used, [EDIT] [EDIT], because all my accounts had been locked, and I enjoyed playing them, but I did not know they were, ripping me off, it would be alright if everything was legitimate, but I have found my account closure for the last time, and them taking my money that I won legitimately.

thanks

[EDIT]

[EDIT]

New Zealand

Read the casino review

13 Responses

User icon
ThePOGG
October 30, 2017

Hi leahchandler67 - welcome to ThePOGG.com!

I'm afraid that you'd need to give us more information than you've provided before we could determine whether there's anything we can do to help.

1. Which operator are you complaining about? You've mentioned Rich Casino, Royal Vegas and Jackpot City. All 3 of these casinos are owned by different groups as far as we're aware.

2. How much are you contesting and when was each issue? If we go to the operator saying 'we don't know how much we're contesting or when the issues occurred' we're not providing them enough information to begin an investigation with any serious chance of identifying issues.

You also need to be aware that if you've set up multiple accounts under your own name at ANY online casino you've breached terms and conditions. No online casino allows players to do this.

And, if you've been playing on your husband's account you're again breaching terms and conditions. You are not allowed to play on someone else's account and you need to stop doing that now.

Thanks,

ThePOGG

User icon
ThePOGG
November 6, 2017

Hi leahchandler67,

We can't move this issue forward without the information requested above.

Thanks,

ThePOGG

User icon
ThePOGG
November 13, 2017

Hi leahchandler67,

If we've not heard from you by Friday the 24th of November I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

User icon
leahchandler67
December 2, 2017

Sorry I just received this message, I thought it went to my email inbox, If I.May send you screen shots , and it was RC, that did this how can I add screen shots, to this as I have proof of what I sent to RC but with no reply, Could you please send me an email so I can upload these pictures, and emails I sent to them, [EDIT]

User icon
leahchandler67
December 4, 2017

It was RC casino, the amount was $3500 approx, I spoke to RC many times regarding this, and they cut me off. And wouldn't speak to.me, I didn't know about POGG until I seen it somewhere written on a casino site, then I immediately sent in my complaint. I do have screen shots of my winnings, and account, I found this email you sent in my spam folder, I have added you to accept emails. Thankyou [EDIT]

User icon
ThePOGG
December 4, 2017

Hi leahchandler67,

Is this Rich Casino or Rich Reels Casino?

Thanks,

ThePOGG

User icon
ThePOGG
December 11, 2017

Hi leahchandler67,

I'm following up on the above?

Thanks,

ThePOGG

User icon
leahchandler67
December 11, 2017

Rich casino, I have sent my log in and my password, and screen shots to you, Thankyou [EDIT]

User icon
ThePOGG
December 15, 2017

Hi leahchandler67, I have deleted the email you sent through to us. NEVER share your casino password with anyone. This is a breach of terms and would be valid justification for the operator to close your account. Also note that there were no screen shots attached to that email. I need to ask you again - was this Rich Casino (hxxps://www.richcasino.com/) or Rich Reels Casino (hxxps://www.richreels.com/). You made specific reference to "Casino Rewards" in your original complaint submission. Rich Casino is not owned by Casino Rewards. Rich Reels casino is. ThePOGG

User icon
ThePOGG
December 20, 2017

Hi leahchandler67,

I'm following up on the above?

Also with regard to your email - we will manage complaints against Bingo operators.

Thanks,

ThePOGG

User icon
ThePOGG
December 29, 2017

Hi leahchandler67,

If we've not heard back from you by Friday the 5th of January I'll assume you no longer need our help with this issue and close this complaint.

Thanks,

ThePOGG

User icon
leahchandler67
December 29, 2017

IT IS DEFEFINTLY RICH CASINO, I ALSO PLAYED RICH REELS I DONT REMEMBER A PROBLEM WITH THEM, BUT DEFINTLY RICH CASINO THANKS [EDIT]

User icon
ThePOGG
January 3, 2018

Hi leahchndler67,

In that case I'm going to need to you to explain this statement:

"I opened my accounts on different casinos and signed up to casino rewards, I have many accounts apparently, due to ( I have just found out ) that my accounts were blocked, so I opened another one, funds have gone from my accounts, I have questioned this many times and was told they did not have the accounts in question, I have resigned up again and now all my accounts are closed "

Ignoring the statement about Casino Rewards, this post seems to state that you've repeatedly opened accounts with this operator. Is that accurate?

Thanks,

ThePOGG

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leahchandler67 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 30, 2017

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