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Rich Casino - Stalled payment and no response with $10,400 owing!

Ruling

Found for the Casino - This player has used a bonus balance to build up bonus triggers in a slot game and then claimed the bonus feature after losing their bonus breaching terms of use.

Read our Rich Casino Review

Player's Complaint

I deposited over $2000 at richcasino.com and was lucky enough to win $10,400 on one of the deposits without bonus. After waiting for weeks for payment they said that they had closed my account and would send payment to my bitcoin account once I confirmed the address and sent a photo of myself holding my ID, I did both of these on 12/2/21 and have not heard back from them since or received any payment

Read the casino review

4 Responses

User icon
ThePOGG
February 27, 2021

Hi sandeebee,

I'll contact the operator and see what we can find out for you?

Thanks,

ThePOGG

User icon
sandeebee
March 1, 2021

OK, Thank you.

User icon
sandeebee
March 3, 2021

An update: They have sent through $2100 today which I believe was the amount I had deposited with them, there has been no communication from them. The outstanding disputed amount is now $8300. Thank you.

User icon
ThePOGG
April 4, 2021

Hi sandeebee, Having reviewed your play activity with this operator and the operator's terms of use we will be unable to support your claim. You built up bonus triggers in the game Legend of the Nile, when getting close to trigger the bonus feature you exited this game and went on to play your remaining bonus restricted balance down on other games. You then using funds that were not tied to bonus restrictions, returned to this game and triggered the bonus feature, which effectively accounts for your entire win. This particular strategy is prohibited in the operator's terms of use:

"2.5.7. Bonuses offered by our casino are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. We reserve the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned. If Your activity in Our Online Casino, by itself, is not abusive, but Your activities with other online merchants, as indicated by our fraud detection tools, constitutes abuse of Our bonuses, promotions, policies or rules. Examples of bonus or promotion abuse, but are not limited to: - playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play;"
Given the violation of promotional terms, the operator are within their rights to void the win that occurred. ThePOGG

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Agreement

sandeebee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rich
  • Curacao eGaming
  • Fifth Street

February 27, 2021

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