Rich Casino - Withdrawals not honoured

Hi bentbrandon - welcome back!

Before going any further I have to make clear that you are responsible for ensuring that you know all terms and conditions associated with any bonus you claim BEFORE you play. In this instance asking Live Chat AFTER completing the wagering requirements for a bonus whether there are any withdrawal restrictions would not be considered to over-rule the terms you agreed to at the point you received the bonus.

If this occurred before you commenced play that's a different story.

We are also waiting on a response to your other complaint as well.

Thanks,

ThePOGG

Hi bentbrandon,

I need you to confirm whether this conversation took place before or after your play?

Thanks,

ThePOGG

Yes, they had told me that before I commenced playing. I wanted to ensure I knew their terms so had asked 3 times actually and each time they told me once I cleared the restricted play amount I would then be able to withdraw the full amount won. I asked them to confirm this again a couple of times and each time they told me that yes, the full amount is withdrawable after i play through the restricted amount on the bonus.

Recently, I tried to withdraw my funds and I was told i need to deposit a min of $25. Then I was told I need play a min of $1400 in order to withdraw. They automatically put the $25 I deposited in a bonus, which I never requested. After much arguing they finally removed my deposit from the bonus and I tried to withdraw again.

This time they told me I had to fill out a voucher to withdraw funds. They also asked me again for the same ID I already sent them with the voucher. I then filled out this so called voucher and then I look today and my funds have been reversed back to my account.

I believe this is another stall tactic to then say i need to deposit another min $25 as it has to be within 5 days they say of my request to withdraw.

I have tried to contact them at [email protected] regarding this but they ignore my emails.

Here is some additional recent information: Rich Casino has stated today that I was told by chat support that I am limited to only $200 for a withdrawal and the remainder would be voided. As, I have supplied the chat records you can clearly see that this in fact is not correct. I assured that I would be able to withdraw whatever I won, as long as I played through the bonus restriction, which they confirmed I had done so before I even finished my play.

I have also tried to withdraw monies and they have cancelled the request at least 3 times. The first time they said that i could not use a bank wire transfer because the minimum withdraw was not met, even though they in fact are the ones that told me to use a money wire transfer!

After asking them several times they told me to use ecopayz. I then made a withdrawal using ecopayz and they also cancelled that. They then said they cancelled because they didnt have my ecopayz account number BUT to even withdraw funds through ecopayz on Rich Casino you have to input your ecopayz account number so them saying they dont have my account number is impossible. I then emailed the account number 3 different times and requested an update but they have ignored my emails.

Hi bentbrandon,

I've managed to get a response from the operator regarding this issue. They inform me that you were cashed out in full ($1100) on the 17th. Can you confirm this?

Thanks,

ThePOGG

Hi bentbrandon,

Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi bentbrandon,

If we haven't heard from you by Friday the 23rd of June we'll assume you've received your funds and I'll close this complaint.

Thanks,

ThePOGG