Rich - Havent received jackpot winnings
Found for the Casino - There is a maximum allowed win of $25 from free spin promotions for players who have not yet deposited.
Read our Rich Casino Review.
Won a jackpot on the 3rd of July. while I was playing the machine logged me off. I contacted support by email AMD I was advised by email that it was forwarded to accounts department and I was to be contacted within 24- 48hrs.
Hasn't happened and its now 5 days.
Below is the original email sent with screen shots of winning.
Dear Sir / Madam
I am forwarding this email to you because I have tried on a number of occasions to make contact with your online chat service and approximately 10 calls to your business landline
This morning I logged into my account and utilized a gift of 25 free spins from your organisation . The gift was not associated with any other offer or conditional. I proceeded to my free spins and chose to play a slot game called CAISHENS FORTUNE I had used 4 spins from my 25 freespins and i managed to land on the MINi Jackpot ($1140) aswell as receiving 20 Free bonus rounds. On the 20 spin I landed another 3 matches but I was quickly logged out buy your machine and I didn't receive the winnings for that prize also.
I never received
-$1140 Jackpot winnings -3 match symbols prize -19 free spins (remainder of the initial 25 free spins) -20 free bonus rounds
I brought up my concerns with [REMOVE]Charles[REMOVE] on your chat service and he basically said to me that he couldn't see it on my activity therefore I was lying. My reply to that is quite simple I so have screen shot photos of winning the jackpot and also the other prizes stated above.. I have attached them to this email for you to view and acknowledge. I hope your not like other online casinos out there who are focussed on receiving money but don't like paying out.
I will look forward to your prompt reply.
My User Name - EDIT]
Attachments: IMG_20190703_035921.jpg IMG_20190703_035926.jpg IMG_20190703_040047.jpg IMG_20190703_035952.jpg IMG_20190703_035930.jpg
if you can provide me with a email address I can forward to you the pictures of the screen shots to you
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