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Rich – Refuse to pay winning


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Rich Casino Review.

Player's Complaint

I was playing the same deposit for a few weeks. I had zero bonus leathering left. I decided to withdrawl $1000 and play out the remaining 300 or so but lost all but .29 which was still in account. It took some time for me to finally get verified because they refused multiple documents but finally was verified aug 4th. I made the withdrawl via wire transfer and saw the withdrawl in transactions. Today I went to login and check and they had bLocked my account. I checked email and saw they sent an email saying they were permanently closing ,My account And voiding my winnings because they suspect me of fraudulent behaviour and they said they will refund my deposits within 15 to 30 days. This is absolute nonsense and it’s just not fair. I really hope there is something I can do to fight this

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4 Responses

Aug 13, 2020

Hi rapidcash44 - welcome to!

I'll contact the operator and see what we can find out for you.



Aug 18, 2020

Hi rapidcash44,

Rich casino inform us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.



Aug 24, 2020

Hi rapidcash44,

Have you received your funds?



Aug 31, 2020

Hi rapidcash44,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.



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rapidcash44 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rich
  • Curacao eGaming
  • Fifth Street

August 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.