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Rich - Withdrawl Not Honored

Ruling

Resolved - Rich casino states that this player has been paid and the player is non-responsive. We assume that the player is happy with the outcome.

Read our Rich Casino Review.

Player's Complaint

I requested a withdrawl of $4000 only to have it cancelled. THey verified this is the amount i could withdrawl according to my vip status and verified i have wagered enough and all my documents have been approved. THey cancelled the first one saying that it had incomplete information which was not true. I requested it again and they said it was approved but they still have not paid me. THey said they sent a wire transfer but i don't have it and they won't respond to emails.

Read the casino review

5 Responses

User icon
ThePOGG
October 30, 2017

Hi Samanha125 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Samanha125
October 30, 2017

They just keep saying it was processed and sent. They said it was approved Friday and they sent the wire Friday. THey did not. I need to see proof they sent it and not a page that shows withdrawl details like the one they sent me today. That was not proof. How about a tracking number or something that shows they sent it to my bank.

User icon
ThePOGG
November 10, 2017

Hi Samanha125,

I've spoken with a Rich Casino representative about your issue. They inform me that your first payment should have been received by the 2nd of November. Can you confirm receipt?

Thanks,

ThePOGG

User icon
ThePOGG
November 17, 2017

Hi Samanha125,

I'm following up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
November 24, 2017

Hi Samanha125,

If we've not heard from you by Friday the 1st of December I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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Samanha125 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 30, 2017

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