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Ridika – Confiscated balance of 17,237.37 €

Ruling

Found for the Casino - The bonus restrictions apply until such time as you have completed the wagering requirements.

Read our Ridika Casino Review.

Player's Complaint

I made an account with Ridika Casino, deposited 500€ and accepted a welcome bonus 300% - so I had a total of 2000€ to play with. After some playing, when my balance was 3785,93 €, I tried to withdraw - the casino let me make a withdrawal request of 2263 € (the real money portion of the balance) and deleted the rest of the balance - the bonus part. Afterwards, I was contacted and told, that I still needed to complete the wagering of (deposit + bonus)x30, even though the bonus was totally cancelled from my balance and never returned. So that’s what I did - basically wagering my own real money. After all of the wagering, my balance was 17737,37 euros. I then requested a withdrawal of 5000 e, which is the max cashout per month according to the chat assistant? I was later called to by a manager, who stated that the max cashout when playing with a bonus, is 11x deposit, which makes 5500 € in my case - that amount was also paid out to me via wire transfer. However, at that point, the rest of the balance - 17237,37 € - was voided.

So basically they cancelled my bonus already at a very early stage (when I tried to withdraw before completing the wagering), and still made me do the wagering with the real money, and still claimed the max cashout rule, even though the bonus was ALREADY cancelled and only real money was left on the account balance!

I have pictures and screenshots of everything.

I have contacted the casino myself and they refuse to restore my balance.

So I thought to try this out as well, and if it won’t work this way either, I am really advising everyone to stay as far away from this casino as possible.

Read the casino review

1 Response

ThePOGG
Nov 12, 2020

Hi annikale777 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to assist you in this instance. As is detailed in the Ridika terms of use bonuses are removed from your balance when you place a withdrawal. This does not end the bonus contract if you have not yet met the bonus conditions. If you wanted your bonus restored you would need to have contacted us at that point. Playing on does not mean you are not subject to the restrictions in place due to the bonus - your winnings were derived from play with a bonus.

Sorry we cannot be of further help.

ThePOGG

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Agreement

annikale777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ridika
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

November 9, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.