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Ridika – Self excluded with Gamstop within the UK but still able to register and deposit

Ruling

Declined - We do not contest losses based on lack of license (that's the regulator's job) and Gamstop restrictions only apply to UK licensed operators.

Read our Ridika Casino Review.

Player's Complaint

Hello,

I registered and was able to deposit money on Ridika casino despite being registered with Gamstop, in the uk if you are registered with Gamstop it stops you being able to register or deposit as I am a problem gambler. However under my registered Gamstop details I was able to signup to the casino and deposit my money. This has caused me big issues and I’m asking for the money I deposited back as that’s what I am registered with Gamstop for so it stops me from doing depositing money I don’t have. I have available my gamstop registration and the details I used to register which both match. If you need anything further please let me know.

Read the casino review

1 Response

ThePOGG
Nov 01, 2019

Hi rickyhinde - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this situation.

As a UK citizen you should only be playing with operators that hold a UKGC license. Ridika do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Gamstop is a UK licensed based scheme. It will not extend to any operator that does not hold a UKGC license.

You may find our free Responsible Gambling app BetBlocker useful.

Sorry we cannot be of further help.

ThePOGG

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Agreement

rickyhinde consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ridika
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

November 1, 2019