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Ridka – Casino allowed excluded player to gamble

Ruling

Found for the Player - This group of operators free roll vulnerable players with predatory self-exclusion policies, extending exclusions across the license without conducting any checks.

Read our Ridika Casino Review.

Player's Complaint

I excluded myself from Ridika casino on 19.10.18 explaining my problem gambling difficulties and I was assured that my account would be closed for 5 years which reassured me. I was under the impression that I would not be able to register at any sister sites although Ridika did not provide me with a list of these at the time.

Two weeks ago I signed up at the casino called Gale Martin. Unbeknown to me it turns out it is a sister site of Ridika. I was allowed to deposit and play with funds - I think I deposited 230 euros altogether. I subsequently self-excluded when I realised I was not in control of my spending and my account was closed.

I don’t think it’s fair that Gale Martin didn’t tell me Ridika was a sister site of theirs. It seems like you they do not take responsible gambling seriously which is worrying. Had I known I would never have registered an account with them. Most casinos detect if someone tries to sign up who has already excluded from sister sites. I feel very let down that Gale Martin did not do this.

I therefore would like them to refund me all of my deposits because had I tried to withdraw funds they would have prohibited this on the grounds of me being self-excluded from Ridika. So in effect I was just wasting money.

I have contacted Gale Martin but they are refusing to engage with my complaint.

Please could you help @ The Pogg?

Thank you.

Read the casino review

1 Response

ThePOGG
Jun 22, 2020

Hi sully2015,

This is your 3rd complaint to this service and in 3 out of 3 you have chosen to play with operators that do not hold a UKGC license. If you choose to play with unlicensed operators you will not be offered the same standards of protection.

There is nothing we can do to help you in this instance. This group of operators will neither pay wins no return deposits if you have previously self-excluded with other properties on their license.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

ThePOGG

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Agreement

sully2015 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Gale&Martin
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

June 19, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.