Ridka – Casino allowed excluded player to gamble
Found for the Player - This group of operators free roll vulnerable players with predatory self-exclusion policies, extending exclusions across the license without conducting any checks.
Read our Ridika Casino Review.
I excluded myself from Ridika casino on 19.10.18 explaining my problem gambling difficulties and I was assured that my account would be closed for 5 years which reassured me. I was under the impression that I would not be able to register at any sister sites although Ridika did not provide me with a list of these at the time.
Two weeks ago I signed up at the casino called Gale Martin. Unbeknown to me it turns out it is a sister site of Ridika. I was allowed to deposit and play with funds - I think I deposited 230 euros altogether. I subsequently self-excluded when I realised I was not in control of my spending and my account was closed.
I don’t think it’s fair that Gale Martin didn’t tell me Ridika was a sister site of theirs. It seems like you they do not take responsible gambling seriously which is worrying. Had I known I would never have registered an account with them. Most casinos detect if someone tries to sign up who has already excluded from sister sites. I feel very let down that Gale Martin did not do this.
I therefore would like them to refund me all of my deposits because had I tried to withdraw funds they would have prohibited this on the grounds of me being self-excluded from Ridika. So in effect I was just wasting money.
I have contacted Gale Martin but they are refusing to engage with my complaint.
Please could you help @ The Pogg?
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