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Riobet - Mental health, jurisdiction and self exclusion

Ruling

Found for the Casino - Neither the Curacao nor Maltese licensing systems offer a license wide self-exclusion. Exclusion requests need to made with the operator/license.

Read our Riobet Casino Review.

Player's Complaint

This is to inform you that the client is currently forbidden to engage in any gambling activity due to unstable mental condition and illegal activity in current jurisdiction. Client demands a return of deposit. Client is also self excluded in MGa licensed casinos since 2018. Most curacao casinos have also blocked the client. A copy of the demand letter, notarized medical certificate, current prescription and Presidential complaint letter addressed to the office of the Philippine President has also been sent to riobet but they will not refund.

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1 Responses

ThePOGG
December 4, 2019

Hi babyshopph,

We have been through this exact claim with you against other operators previously.

Firstly - the MGA license would only impact operators that hold an MGA license. Riobet do not hold an MGA license. As such any claim based on MGA licensing is non-relevant.

Secondly - There is no such thing as an MGA exclusion. Any self-exclusion you may have requested would apply only to either the individual property that you requested it at or, if you requested that it apply to all properties on the license, those properties that share a license with the property you requested your self-exclusion at.

Unless you have explicitly requested at self-exclusion at Riobet, there is no reason to expect that your account at Riobet would be self-excluded. Is this the case?

I would also suggest that you may benefit from our free Responsible Gambling app BetBlocker. This app will allow you to restrict your internet capable devices from accessing over 6.8k gambling websites, including Riobet.

Thanks,

ThePOGG

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Agreement

Babyshopph consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Riobet
  • Curacao eGaming
  • Karoliana LP

December 4, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.