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Rivalo - not proccess my withdrawal

Ruling

Resolved - This player has become non-responsive to our requests for an update. We assume they've now managed to process their withdrawal successfully.

Read our Rivalo Review.

Player's Complaint

I win EUR 1722,60. I deposited via Neteller and when I want to make a withdrawal, they tell me that they have technical issues with Neteller.

They dont give me other option. Please, I need your help to proccess the withdrawal

Read the casino review

5 Responses

ThePOGG
August 16, 2019

Hi luquiglobo - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
September 13, 2019

Hi luquiglobo,

I've spoken to Rivalo regarding this issue - there was a technical issue with the withdrawal method that you looked to use. The operator offered you alternative options. You declined these options and have subsequently played down your balance. Is that correct?

Thanks,

ThePOGG

ThePOGG
September 20, 2019

Hi luquiglobo,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
September 27, 2019

Hi luquiglobo,

I'm following-up on this issue again?

Thanks,

ThePOGG

ThePOGG
October 4, 2019

Hi luquigbo,

If we have not heard from you by Friday the 11th of October I'll assume the above is accurate and close this complaint.

Thanks,

ThePOGG

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Agreement

luquiglobo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rivalo
  • Curacao eGaming
  • 247SportsInteractive B.V.

August 16, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.