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River Belle – confiscate winnings of 12700 euro!

Ruling

Found for the Casino - The term in question applies to all stages of the Welcome Package, not just the first deposit bonus. As such they casino are within their rights to enforce it.

Read our River Belle Casino Review.

Player's Complaint

i am coming to you after i had big shocking and disappointment from river belle casino,after reading so many reviews about them i open there account and staring play there,on my 2nd deposit after i completed more then 15000 wagering requirements i had balance of 12,700 euro,then after i sent all the the requested documentation,they paid me only 1200 euro of 12700 winnings!!! saying maximum withdrawal value of 6 times your first deposit amount-but this is was not my first deposit this is was my 2nd deposit! and they saying there also this clause will only be applied at the discretion of casino management-in other words we will pay only to who we think we want to pay him! i am coming to you to be fair because the casino are totally NOT FAIR!please help me out i have Little kids and i don't have work here greece, i got lucky after so many losses on online gaming website, please I don't know what to do anymore and i see that you are the solution for fair! Thank you [EDIT]

Read the casino review

2 Responses

ThePOGG
Mar 21, 2019

Hi serafeim18 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both negatively listed here and routinely non-responsive to player complaints submitted to this service. While we will try to contact the operator on your behalf the chances of a successful mediation are very low.

Thanks,

ThePOGG

ThePOGG
Apr 02, 2019

Hi serafeim18,

I've reviewed the terms at River Belle Casino and unfortunately we cannot uphold your claim. The welcome package - which covers the bonuses awarded on your first 3 deposits - has a single terms page which consistently refers to the whole package of bonuses. The term relevant to this issue is as follows:

"15) This bonus offer expires upon cashin. Any claim made to this bonus after a cashin has been requested, whether pending or paid, will render the bonus void. Where a Sign-Up Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause."

The term does not state that it only applies to the first deposit, but rather that the maximum allowed withdrawal on any of your first three deposits is 6x your first deposit. Assuming you first deposit was €200, the maximum you would be allowed to withdraw is €1200.

Sorry we could not be of further help.

ThePOGG

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Agreement

serafeim18 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • River Belle
  • Malta Gaming Authority

March 20, 2019