Rizk - Cashout issues
Found for the Casino - While we understand the player's frustration, there is no obligation for Rizk to offer a cashout on this bet and if the cashout was not accepted it is not valid.
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I had bettet on 7 games. 1 of 7 had gone in. 5 of the others where leading and it looked like it was going to go in. The last game was juventus at home wich was a big favourite. Start time of that game was 20.45. When it was 20 minutes left of the other 5 games, it looked like they where going to go in and the amount i could win was 70.000 NOK. and rizk.com offered me 14.000 in cashout. I pressed the button and it showed an error. I thought they maybe had withdrawn the cashout. So i refreshed the page and the offer was still there. I pressed cashout, an error occured. I tried contacting customer support and they told me that they didnt offer me cashout. I went back to the page and the cashout was now 13.000 NOk, i pressed cashout and an error occured again. This happened each time i tried. The cashout button didnt dissapear as it truly looked like the games where going in, and this would be a grest deal for rizk.com. All the way to 10.000 nok i tried as the minutes where going and it didnt work. It is not that the cashout button dissapeared, but the rizk.com system didnt pay out. The customer service are saying that they didnt offer vashout, but i have screenshots that show it.
Its only possible to uploaf one picture here but i have 6 to show this.
The betslip ID is : Betslip Ref - 59cadf12-7c4a-4444-956a-637b9fa38a5f
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