Rizk - casino not paying out!

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our Rizk Casino Review.

Player's Complaint

To whom it may concern

I recently won some money on Rizk casino First, I was told this there was a mismatch from the documents my driver license has my middle name on it but when signing up on Rizk they only ask for First and last name so I am really confused to what the mismatch is here when they do not ask for a middle name

Then I was told I have a duplicate account with the casino which I am utterly shocked by this information I have requested proof of this duplicate account but have not been sent anything to prove this claim, What I am also finding hard to understand is even if that is the case which I find it extremely hard to understand why would the casino let me open a second account and continue to deposit endless amount of deposits Normally you are not even able to open another account if you are already signed up to a casino and why am I not being sent any proof of this second account that I supposedly have

I have been sent a final information from Rizk and was given these details if I wish to take it further.

If you could please look into this for me I would really appreciate it as I truly believe they are just trying to avoid paying my withdrawal

Thank you for taking the time to read this email and I look for to hearing back

Kind Regards

Read the casino review

8 Responses

thepogg

February 26, 2023

Hi monroe27 - welcome back!

Please forward all communication you have had with the operator regarding this issue to [email protected].

Thanks,

ThePOGG

thepogg

March 4, 2023

Hi monroe27,

I'm following-up on the above?

Thanks,

ThePOGG

monroe27

March 6, 2023

Hi there,

thank you I will do that now

monroe27

March 6, 2023

Hi,

I have emailed you the screenshots.

monroe27

March 6, 2023

Hi,

I have emailed you the screenshots.

thepogg

March 7, 2023

Hi monroe27,

Have you submitted your complaint to eCOGRA?

Thanks,

ThePOGG

monroe27

March 8, 2023

yes I have but it seems like nothing is being done.

thepogg

March 12, 2023

HI monroe27,

If you've already submitted your complaint to the operator's officially appointed ADR, you will need to wait on the outcome of their process. We do not review claims that have been or are going through another ADR.

Sorry we cannot be of further help.

ThePOGG