Rizk – Verification issues
Found for the Casino - We've explained why the player's documents are likely being rejected but the player doesn't seem keen to address the issue.
Read our Rizk Casino Review.
Before joining Rizk I read through their terms and conditions to check what evidence they would accept as proof of address knowing that I only had a telephone bill to use. I have attached the part of the terms and conditions which EXPLICITLY states that you can use a telephone bill. I live at home with my mother and all the other utility bills are in her name.
I proceeded to deposit and play with their welcome bonus and I completed the wagering requirements with a balance of £1044.
As part of the withdraw process I was asked to send in a proof of address. I sent in the official bill sent to me by my telephone provider, Three. It should be noted that Three do not have any colour in their logo, or use any colour in the rest of their bill. But this has not been mentioned to me as the reason as to why it was rejected. I have attached the three pages of the bill here.
Once this was rejected with absolutely no explanation beyond, "send something else". I did not want to argue at this point so I requested a bank statement from my bank Santander to be sent to my house in the hope that showing them the exact deposit on the statement would suffice as a proof of address. I have attached that here too. Finally, this was rejected as well with no sufficient explanation.
So I am asking for help in finding the actual answer as to why these pieces of evidence cant possibly be accepted as proof.
(I have mentioned the places that I have evidence to attach but obviously I have not been able to here)
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