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Rizk – Withdrawal issue ( Casino not paying)

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Rizk Casino Review.

Player's Complaint

I am writing this complaint with heavy heart . As per my understanding you are casino's ADR.

I made big deposit on this site , after winning some amount casino is not ready to process my withdrawal. I made request of withdrawal on 1/08/2020 and there's 4 withdrawal transaction totaling amount 175K INR still pending to be processed.

I love this casino but don't understand why they are not ready to process my withdrawal. Have contacted so many agents via live chat , email but still got same reply that your request is forwaded to relevant payment team . Soon they will process.

After many live agent contact they connected me with supervisor naming lola , now she's giving whole different answer that due to standard security check your withdrawal is delayed. Her comment doesn't add up because my account is already fully verified.

Don't understand why they are not ready to process . I have lost all hope and writing complaint about this casino so that no other users feel same experience and harassment what have been through. Please help me if you can , looking forward to hear back from you.

Note - I have all proof including screenshot but don't know how to attach here

Read the casino review

4 Responses

ThePOGG
Aug 05, 2020

Hi andybull - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 21st of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Aug 21, 2020

Hi andybull,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Aug 27, 2020

Hi andybull,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Sep 03, 2020

Hi andybull,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

andybull consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rizk
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Zecure Gaming Limited

August 5, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.