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RockBet - Delayed payment

Ruling

Resolved - This player has become non-responsive to our repeated requests for an update. As such we assume that they have managed to resolve their issue without our intervention.

Read our Rock Bet Casino Review.

Player's Complaint

Withdrew $700, $600, $200 and $100. Been waiting 5 weeks. They told me they were sending me a paper check via fed ex because of a “hiccup” in the banking and only sent me $300 and told me it was a “test” to see if I received it and would send the remaining upon verification. I have been told 8 times the money has been sent and the account manager [EDIT] keeps telling me to trust him and he will get to the bottom of it. I was told it was finally wired last friday(one week ago) and haven’t received anything. I email everyday and get the same blanket response.. but no $.

Read the casino review

4 Responses

ThePOGG
December 10, 2018

Hi kscool69 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group that are both Blacklisted with this service and routinely non-responsive to complaints submitted to us. The chances of us being able to help you are very low. I'll contact the operator and see what we can find out but you should hold reasonable expectations when it comes to the likely outcome of this complaint.

Thanks,

ThePOGG

ThePOGG
December 12, 2018

Hi kscool69,

Has this issue been resolved?

Thanks,

ThePOGG

ThePOGG
January 8, 2019

Hi kscool69,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
January 20, 2019

Hi kscool69,

If we haven't heard from you by Friday the 25th of January I'll assume this issue has been resolved and close this complaint.

Thanks,

ThePOGG

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Agreement

kscool69 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rock Bet
  • Curacao eGaming
  • Cyberrock Entertainment NV

December 10, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.