Roo Casino – withdrawals cancelled
Found for the Player - Despite our repeated efforts to contact Roo Casino to discuss this issue we have received no response whatsoever from the operator.
Read our Roo Casino Review.
Had 2 pending withdrawals value $5000 AUD each,at Roocasino.They have been voided because I breached Active Bonus bet of maximum $8 AUD.
I understand for standard player $8 AUD is the maximum bet.
As a VIP player the Active Bonus maximum bet is $15 AUD.i was betting $10 AUD during the wagering requirement which wasn’t a breach of the terms and conditions.
I contacted customer support asking if my account was VIP, they replied in the chat YES.
In the same chat,once confirmed my VIP status,I questioned why they cancelled my withdrawals as no breach was made under VIP terms and conditions Active Bonus.
They then replied apologizing for misunderstanding,my account has been downgraded to standard player.
I have evidence of emails with special VIP offers and proof from customer support confirming same chat i was VIP player.i have never received NOTIFICATION prior that my VIP status had been downgraded.
This is fraudulent practice they are using.
Could you please investigate on my behalf on assisting me in retrieving my winnings.
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