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Roo – casino won’t verify my account

Ruling

Found for the Player - Despite repeated efforts to contact Roo Casino we have had no response from the operator what-so-ever.

Read our Roo Casino Review.

Player's Complaint

Roo casino won’t verify my account,I’ve tried literally 100 times.ive sent them every document they have asked for except the unachievable requests the keep asking for.i deposited with a debit card or a credit card,but lost the card in question.now they want a bank statement with my name

Read the casino review

2 Responses

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ThePOGG
September 23, 2019

Hi griffo1979,

Apologies for the previous message - there was a duplication issue with our system that resulted in your complaint being resubmitted.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
October 21, 2019

Hi griffo1979,

Unfortunately after repeated efforts to contact Roo Casino to discuss this issue we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

griffo1979 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Roo

September 23, 2019

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