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Roo – casino won’t verify my account


Found for the Player - Despite repeated efforts to contact Roo Casino we have had no response from the operator what-so-ever.

Read our Roo Casino Review.

Player's Complaint

Roo casino won’t verify my account,I’ve tried literally 100 times.ive sent them every document they have asked for except the unachievable requests the keep asking for.i deposited with a debit card or a credit card,but lost the card in they want a bank statement with my name

Read the casino review

2 Responses

Sep 23, 2019

Hi griffo1979,

Apologies for the previous message - there was a duplication issue with our system that resulted in your complaint being resubmitted.

I'll contact the operator and see what we can find out for you.



Oct 21, 2019

Hi griffo1979,

Unfortunately after repeated efforts to contact Roo Casino to discuss this issue we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help.


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griffo1979 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Roo

September 23, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.