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Roo - Winnings not paid account closed

Ruling

Found for the Player - Despite our repeated efforts to contact Roo Casino to discuss this issue we have received no response from the operator whatsoever.

Read our Roo Casino Review.

Player's Complaint

Casino wanted extra verification on account taking 8 weeks with each reponse. A different reason and more documents required. All documents require were sent through including signed by lawyer proving my identity. Acknowledged my win a number of times including receiving an email from VIP offering me to wager an amount and they would increase my payment from $5000 - $10000. My account was suddenly close with no explaination until I asked and they advised I apparently had a duplicate again which I dont. They have paid winning to me in the past with no ever mention of an extra account I abided by all T

Read the casino review

2 Responses

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ThePOGG
November 24, 2019

Hi klksept21 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

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ThePOGG
December 20, 2019

Hi klksept21,

Sadly, despite repeated efforts to contact Roo Casino to discuss this issue we have received no response whatsoever.

Sorry we could not be of further help!

ThePOGG

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Agreement

Klksept21 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Roo

November 24, 2019

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