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Roo – Winnings not paid account closed


Found for the Player - Despite our repeated efforts to contact Roo Casino to discuss this issue we have received no response from the operator whatsoever.

Read our Roo Casino Review.

Player's Complaint

Casino wanted extra verification on account taking 8 weeks with each reponse. A different reason and more documents required. All documents require were sent through including signed by lawyer proving my identity. Acknowledged my win a number of times including receiving an email from VIP offering me to wager an amount and they would increase my payment from $5000 - $10000. My account was suddenly close with no explaination until I asked and they advised I apparently had a duplicate again which I dont. They have paid winning to me in the past with no ever mention of an extra account I abided by all T

Read the casino review

2 Responses

Nov 24, 2019

Hi klksept21 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



Dec 20, 2019

Hi klksept21,

Sadly, despite repeated efforts to contact Roo Casino to discuss this issue we have received no response whatsoever.

Sorry we could not be of further help!


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klksept21 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Roo

November 23, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.