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Rose Slots - Account locked funds withheld

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Rose Slots Casino Review.

Player's Complaint

23/04/21 I have winnings since trying to withdraw rose slots locked my account withheld my funds an have ignored any communication I have numerous emails of proofs my account is all verified and they have all my correct documents. There is something seriously wrong with this company.

Read the casino review

3 Responses

thepogg
May 1, 2021

Hi isle87 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 15th of May let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

isle87
May 4, 2021

My funds were finally released only due to the numerous of complaints I have made through other companies. I really do feel rose slots / jumpmangaming needs to be investigated. Have a look on trust poilt this tells you a lot of how they treat players.

thepogg
May 8, 2021

Hi isle87,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

ThePOGG consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rose Slots
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Jumpman Gaming Limited

April 29, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.