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Roxx Casino Affiliates – Not paid by affiliate program

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Roxx Casino Review.

Player's Complaint

They earned 4.300 rubles in their affiliate program, they refuse to pay them to me, and more than a year has passed, I lost the money from those people who spent them, and did not get what I earned before that again 4.300

I want to get these 4.300 from them and also compensation for what they did. Type of their answer is that they stop working with me, more precisely, they no longer work with me and the fact that I earned these 4.300 they didn’t go to me, although the partner everything worked fine. So they refused to pay them. I want to get money from them, since I spent time on them and my own money.

But from them there was an answer a year ago

([EDIT], no one is deceiving you and is not trying. We have the main conditions for payment - to bring 5 new players, to withdraw 2000 rubles minimum and> 4500 rubles.

For all the time you have been given 4 new players. As a result, no payment was made.

All the money that you earned on the affiliate program remains fixed.

We are not throwing anyone.

Let's do this: you will bring another player at least at the 5th day of NGR> 4500 rubles and for withdrawing 2000 rubles.

Thus, all the money that has been accumulated will fall into your account.)

Although before that it was all normal, there were payments. And then they just didn’t want to pay, and when I said that I would write a complaint about their partner, they sent it. Well, why should I bring them if I already brought them. There’s a screen with the partner that they paid, and letters screenshots

Read the casino review

3 Responses

ThePOGG
Feb 27, 2020

Hi sburdukov - welcome to ThePOGG.com!

The issues with your complaint:

i) We only accept complaints in English for legal reasons. We've had to translate your complaint.

ii) Roxx Casino appear to be closed.

iii) Roxx Casino were a negatively listed group while they were active. We have no relationship with this group and it is highly unlikely they are going to be willing to discuss affiliate complaints with us.

iv) From the communications you provided it appears that you've agreed to an affiliate contract that requires 5 NDPs before you are due payment. If you have not sent at least 5 NDPs and your agreement with the program requires this, we would not be able to help you. Do you have a copy of the agreement you entered into?

Thanks,

ThePOGG

ThePOGG
Mar 06, 2020

Hi sburdukov,

I'm following-up on the question in point iv?

Thanks,

ThePOGG

ThePOGG
Mar 13, 2020

Hi sburdukov,

If we haven't heard from you by Friday the 20th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

sburdukov consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Roxx Casino
  • Curacao eGaming
  • iTains N.V.

February 27, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.