Royal Ace - Delay payment/verification trouble
Found for the Player - Despite our repeated efforts to contact Royal Ace Casino to discuss this issue we have received no response whatsoever from the operator.
Read our Royal Ace Casino Review.
I got 30 free spins. I won and played required 900+ in order to generate withdrawalable funds. Asked to verify with hooyu. Did and it did not accept my proof of address. Even though my address on my driver's license is current that is not good enough. I am not able to proceed with this stupid hooyu sight. CSR via chat was rude and provided no other solution than to send my personal private info thru email to royal ace. I already send my personal private info to those website I refuse to send it electronically somewhere else. I did as they asked and now what. Why they need address verification anyways since my address on drivers license is current. The website won't let me add another document for proof. So that's not my fault. It wants another forum of ID like passport or identification card. I do not have either because I have a driver's license from the state of California which is valid. Most people do not have multiple. I do not travel outside of USA so no need for passport. I would like to get my 375.00.please help me.
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