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Royal Ace - not paying

Ruling

Found for the Player - Despite repeated efforts to contact Royal Ace Casino we have received no response to this complaint what-so-ever.

Read our Royal Ace Casino Review.

Player's Complaint

I won $450. at Royal Ace the beginning of April 2019. I sent in all required documentation and was told two separate times that the documents had been verified completely and that money would be deposited within 3-5 days. Now they are stating they need me to renew my drivers license because it expires in July. I truly feel they are giving me the run around.

Read the casino review

2 Responses

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ThePOGG
June 14, 2019

Hi erichendri - welcome back!

Unfortunately the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
July 9, 2019

Hi erichendri,

Unfortunately after repeated efforts to discuss this issue with the operator we have received no response what-so-ever. That this juncture I have no reasonable expectations of this changing.

Sorry we could not be of more help!

ThePOGG

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Agreement

erichendri consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Ace

June 14, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.