Royal Panda - confiscated 36000
Found for the Casino - The player in question states that they have vastly exceeded the maximum allowed bet when playing with a bonus at Royal Panda casino. As such there's no grounds to argue for the return of their funds.
Read our Royal Panda Casino Review.
I won 36000 pounds on Royal Panda Casino, on the 300 shields game, using a 5 pound bet, without using the gamble feature, just from complimentary spins, before that I made only 5 pound bets and I used the gamble feature sometimes, but I lost each time. Have I breached their terms? This is what they say in chat:
[Royal Panda Rep] : Hi, I’m [Royal Panda Rep]. Thank you for contacting Royal Panda’s customer service. I’m here to assist you today.
19:02[camilou00]: hi there
19:02[Royal Panda Rep] : Hello [camilou00], how can I help ?
19:05[camilou00]: I have just logged on and can not see my winnings
19:05[Royal Panda Rep] : Do you mind holding on for a moment? I’m just checking your account. It shouldn’t take more than 5 minutes.
19:06[camilou00]: ok thank you
19:09[Royal Panda Rep] : Thank you for your patience [camilou00]. Can I ask if you have checked your email today ? I am terribly sorry to inform you that your winnings were removed due to a breach in terms and conditions by placing bets over the limit of bonus balance.
19:10[Royal Panda Rep] : By clause 1.32 of our Terms and Conditions " In the interest of fair gaming and fraud prevention, wagers placed using bonus money are subject to a maximum bet per game round limit. The maximum bet permitted when playing with bonus money is $7.50, €7.00, £5.00, or its equivalent in another currency. In case of a breach of this rule, the player agrees that his bonus and any associated winnings may be void." I am really sorry this has happened to you [camilou00].
19:12[camilou00]: I bet 5 pounds a spin
19:12[camilou00]: and got complimentary spins
19:13[camilou00]: so where is the breach
19:15[Royal Panda Rep] : I regret to inform you that some of the bets were much higher. For instance 24-05-2015 02:47:37 AM you have place a bet for GBP400. Unfortunately there were other bets that has been in the violation of our bonus bet requirements.
19:16[Royal Panda Rep] : Your cash balance ran out at 24-05-2015 02:40:39 AM all the bets made from that time onwards were bonus balance bets.
19:20[Royal Panda Rep] : I'm really sorry about this [camilou00].
19:29[Royal Panda Rep] : I can only imagine this is hard to take in.
19:31[Royal Panda Rep] : However the decision was made following our terms and conditions. I really wish there was more I could do to help. Please let me know if there is anything I can assist you with.
19:42[Royal Panda Rep] : Thank you for contacting Royal Panda’s customer service today,[camilou00]. Should you have any further questions, please don’t hesitate to contact us again. Again, I apologize for the situation.
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