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Found for the Player - Royal Panda Casino have informed us that they will no longer discuss complaints submitted to our service.
Read our Royal Panda Casino Review.
So I created an account on Royal Panda, deposited £300 and started to play.
I lost the money playing slots which I hold my hands up too. However , I was told to send in my documents to approve my account which was done but then my account was closed and I was told it wouldn’t be re opened due to duplicate account I don’t remember having.
My argument is, how was account created and the documents approved if I had a duplicate account with a sister site
I asked about a deposit refund but they have denied this.
I have a screen shot from the online chat with a members of their online team saying my documents were approved , I’m more than happy to send the conversation over.
Ok thanks for looking into it.
I don’t see how they can let me deposit , what until I’ve lost it and then close my account ?
I have the email they sent me I’m more than happy to send you and also the chat log from a staff member admitting that my account shouldn’t of been able to of been created ?
Hey, any update?
Hi, I’m still waiting to hear back ?
Regards
Hello, it’s been 2 weeks now and still haven’t heard anything from you.
Regards
Hey there , I still am yet to hear back from you ?
It’s been a while now ? Any update
Is this still on going ?
Regards
Hi warrior112233,
Unfortunately Royal Panda have informed us that they will no longer cooperate with this service in the management of player complaints.
That being the case all I can do is suggest that you contact the operator's ADR service eCOGRA.
Sorry we cannot be of further help!
ThePOGG
warrior112233 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 31, 2019
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The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.
Hi warrior112233 - welcome to ThePOGG.com!
When document checks are conducted at point of registration these are basic in nature - confirming that the submitted documents look legitimate, match the details you registered with and that you are indeed of age to play. The photos are not compared to every other photo in the operators ID database.
This means that if the details you have used to register are different enough to have got past the automated systems, verifying ID will not result in duplicate accounts being detected.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG